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Understanding the Impact of Artificial Intelligence on Jobs

July 10, 2024 by Mochi Business
MOCHI BLOG

As technology continues to advance, the integration of artificial intelligence (AI) into various industries has become increasingly prevalent. While AI offers numerous benefits such as efficiency and automation, its impact on the job market is undeniable. We will explore eight key roles that are most likely to be automated due to advancements in AI technology.

Jobs Most Likely to be Automated:

1. Customer Service Representative:

AI can efficiently handle repetitive queries and provide automated responses, reducing the need for human intervention in customer service interactions.

2. Receptionists:

Many companies employ AI-powered systems to manage reception tasks, including guest interaction and call management, minimizing the reliance on human receptionists.

3. Accountants/Bookkeepers:

Automation and AI algorithms are increasingly utilized for bookkeeping practices, offering efficient accounting systems and cost savings compared to traditional human-led approaches.

4. Salesman

With advertising shifting towards online platforms and social media, AI-driven target marketing capabilities reduce the reliance on human salesmen for retail activities.

5. Research and Analysis:

AI streamlines data analysis and research processes, efficiently sorting, extrapolating, and analyzing data without the need for human intervention.

6. Warehouse Work:

Automation and AI implementation in warehouses streamline processes, including package location, retrieval, and loading, optimizing efficiency in handling orders for delivery.

7. Insurance Underwriting:

Automation aids in analyzing applicant data and applying it within set structures, reducing the need for human underwriters in assessing insurance viability.

8. Retail:

Self-checkout stations and automated systems in retail environments reduce the need for human cashiers, optimizing cost-effectiveness and efficiency in store operations.


AI is changing many jobs, making some tasks easier but also causing challenges for workers. To stay competitive, workers need to learn new skills and adapt to changes in the job market.