FAQ

MOCHI is an all-in-one business growth software designed specifically for small and medium-sized enterprises (SMEs). It integrates marketing and talent management functionalities to help businesses streamline their operations, attract more customers, and nurture talent effectively for their business growth.

MOCHI was developed by GOBS Technologies Sdn Bhd, a team with extensive experience in business growth software development and a commitment to long-term success. We are leading brands for Technologies, Financial Services, Telecommunications, Online Platforms & Business Solutions in Malaysia. In the past 22 years, we have helped thousands of SMIs, SMEs, Large Corporation, Public listed companies and MNCs in providing them with Telecommunications, Financial, Online & Business Solutions to achieve their Business & Revenue Goals. In our journey of helping the Business Clients, we have also, in return, grown our company to a size of more than 100 full time employees & 500 agents in Malaysia today.

Key features of MOCHI include:

Marketing

✅ Branding - How to build a brand that comes first in the minds of users, leaving competitors behind!
✅ Get Traffic - With the help of MOCHI tools, you can attract more potential users anytime, anywhere, and have full control over the quantity!
✅ Hook Strategy - Learn about the 7 major user categories and effectively target and maximize profits!
✅ Customer Retention - Retain customers through tools and strategies, preventing them from easily turning to competitors!
✅ Referral - Encourage users to voluntarily introduce your products to more users, multiplying your performance!
✅ Reminder - Systematically remind employees and users, leaving no room for competitors!

Talent

✅ Discipline - Improve employee discipline and establish a sense of order through simple and fun tools!
✅ Motivation - Effectively motivate employees and enhance efficiency through tools and strategies!
✅ Capability - Maximize efficiency even for beginners through systematic performance management!
✅ Culture - Create company-wide integration, a common language, and a shared direction through simple operations!
✅ Replication - Systematically replicate talent to ensure worry-free future development of your company!
✅ Freedom - Build your corporate kingdom and enjoy life with peace of mind!

Yes, MOCHI is available in both mobile apps and responsive web interfaces for on-the-go access.

Not similar, MOCHI do have its own developed POS System, HR Management System, CRM, and Warehouse Management System is coming soon. MOCHI is openly and welcome for API with any kind of system if needed.

MOCHI offers integration with other system providers to streamline its workflows if needed and the provider agree to.

Yes, we provide comprehensive technical support to address any issues or inquiries you may encounter. Our dedicated support team is committed to ensuring the smooth operation of your system. We regularly perform bug fixes, patches, updates, and system upgrades to enhance the functionality and performance of our system.

Yes, we offer training programs to ensure that users can fully utilize the features of our system. We provide onboarding classes and implementation classes to guide users through the process of setting up their accounts and getting started with the system. Our training sessions are designed to empower users with the knowledge, skills and business strategies they need to effectively use the system in achieve their business goals.

MOCHI offer 3 days offline training days, online tutorials, pre-training portal with guides, documentation, workshop to help users learn how to use the software effectively.

MOCHI offers dedicated WhatsApp group, dedicated account handler, strategist, system support specialist, customer hotline, email & AI messenger to support our user needs.

Yes, We take data security and privacy seriously and have implemented robust measures to safeguard your information. Our platform is built with industry-leading encryption protocols and undergoes regular security audits to ensure compliance with the highest security standards. Additionally, we adhere to strict privacy policies to protect your data from unauthorized access or misuse.

To ensure MOCHI remains current and secure, we provide frequent updates. Expect major updates monthly and minor ones weekly as we strive to offer top-tier features and maintain our position as the premier business growth software.

MOCHI prices vary depending on the specific needs and requirements of your business. We offer flexible pricing plans to accommodate businesses of all sizes and needs. Please contact our sales team for more information on pricing options.

MOCHI offers flexible contract options tailored to your business needs. Contracts are designed to ensure you receive uninterrupted benefits throughout the agreed-upon terms, regardless of any potential future changes in MOCHI's value or pricing.

Implementation time for MOCHI varies based on factors like module selection, collaboration, and staff readiness. Typically, it takes 3 to 6 months. We offer weekly classes, updated guides, and system support to ensure smooth integration within this timeframe.

Yes, MOCHI operates on a Software-as-a-Service (SaaS) model. This means that you can access and use MOCHI through a web browser without the need for installing any software or managing infrastructure. As a SaaS solution, MOCHI handles all the maintenance, updates, and security of the system on their end, providing you with a hassle-free experience. It offers the flexibility of accessing the system from anywhere with an internet connection and the scalability to meet the needs of your business as it grows.

While MOCHI doesn't offer customization options, we value your feedback and enhancement recommendations. Our dedicated team works closely with customer input to continually enhance MOCHI, ensuring it meets the needs of users across various industries.

MOCHI offers comprehensive analytics and reporting features accessible through the user portal. These include real-time insights into sales performance, lead tracking, staff performance, and overall business performance. Moreover, your dedicated account manager will schedule semi-annual meetings to review detailed reports, facilitate strategic planning, and ensure alignment with your business goals for the upcoming months.

MOCHI is tailored for SMEs, making it suitable for businesses across various industries. Whether you're in retail, hospitality, services, or any other sector, MOCHI is adaptable to your needs. Our packages are designed to accommodate different business sizes, allowing you to select the most suitable plan based on your specific requirements and scale.

MOCHI does not offer a free trial. However, you can contact our professional business consultants who will assess your needs and provide the most accurate solution. Through consultation, you'll gain a comprehensive understanding of MOCHI. Additionally, you can visit our social media channels and website for further insights into MOCHI.